FreshBooks.com - Excellent customer service!
I just called FreshBooks support
Absolutely amazing!
Freshbooks: Hello this is John at freshbooks how can I help you?
Me: I need to change the url of my site.
Freshbooks: What is your current url?
Freshbooks: Ok, what do you wnat it to be?
Freshbooks: Ok, that is available
Me: Cool!
Freshbooks: Done
Me: Have a great day
Freshbooks: You too.
Freshbooks: You too.
Now, to all you SaaS companies out there. That is customer service at its best! No run-a-round. No voice mail. Easy to understand. Quick to help. And a cheerful spirit.
You rarely have more than one opportunity to interact with your clients when you provide a service online. Make sure the one time you do. It is the best experience possible.
Nice job freshbooks.com!
