FreshBooks.com - Excellent customer service!

31 Jul 2009

FreshBooks.com - Excellent customer service!

I just called FreshBooks support

Absolutely amazing!

Freshbooks: Hello this is John at freshbooks how can I help you?

Me: I need to change the url of my site.

Freshbooks: What is your current url?

Me: can.freshbooks.com

Freshbooks: Ok, what do you wnat it to be?

Me:sermon.freshbooks.com

Freshbooks: Ok, that is available

Me: Cool!

Freshbooks: Done

Me: Have a great day
Freshbooks: You too.

Now, to all you SaaS companies out there. That is customer service at its best! No run-a-round. No voice mail. Easy to understand. Quick to help. And a cheerful spirit.

You rarely have more than one opportunity to interact with your clients when you provide a service online. Make sure the one time you do. It is the best experience possible.

Nice job freshbooks.com!

Comments 5 Comments

Jul 31, 2009

johncoates said...

Do you need help with anything else?

Jul 31, 2009

Joshua Stokes said...

Thanks John. But I am good to go. Nice job on finding me!
Do you follow mentions of Freshbooks on twitter?

Jul 31, 2009

johncoates said...

Ya, we do follow mentions on FreshBooks on twitter and few other places. And thanks for following me! Have a great weekend!

Nov 19, 2009

Tim Allen said...

I've been using FreshBooks for a while now! Love it! Not sure how I'd run my business without it! The timetracking is amazing! I haven't had any issues so I've never needed to call support (which is another plus), but it's nice to know that if I ever did they'd take care of me! Thanks for the post!

Nov 19, 2009

Joshua Stokes said...

Tim, I couldn't agree more. I just wish they could be our total billing solution. Hopefully, someday we will be able to integrate all of our processing. I have called them on a couple occasions and like clock work they pick up, solve the issue, and wish you a great day.
We appreciate that because we demand that from our customer service reps as well.

Props on the mision68 video very well done!

Joshua Stokes's Posterous

Husband to my best friend, father of two amazing kids, and without a doubt extremely blessed.

I am the Director of business development at Sermon Network.

I have a passion for coaching. I coach softball, basketball, and football. I spend a lot of time with my family. I never thought this is the life I would be dealt but here I am. Loving every (other) moment of it.

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